Dashboard
A summary of workforce performance and important key metrics across your workspace
Dashboard & Reporting
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Dashboard
Report Overview
Use report to get insights on workforce performance on the platform
Report: Conversations
The Conversations report tab consists of all the metrics and information related to conversations
Reports: Responses
View the response rate of conversations so you know if your Contacts’ inquiries are being attended to in a timely manner.
Reports: Resolutions
The Conversations report tab consists of all the metrics and information related to conversations
Report Messages
The messages report tab consists of all the metrics and information related to messages.
Report: Contact
The Contacts report tab consists of all the metrics and information related to contacts
Reports: Assignments
View the Contact assignment activity on the platform.
Reports: Leaderboard
Instantly identify and analyze top performing users and teams in the Workspace.
Reports: Users
The Users report tab consists of all the metrics and information related to user.
Reports: Broadcasts
View the delivery rates of broadcasts to gain insights into the performance and delivery data of the broadcasts.