Instant Communication
Let customers immediately enter a WhatsApp chat with you even without your number
Effective WhatsApp Marketing
Make WhatsApp links part of your WhatsApp marketing strategy by sharing them on Facebook, Instagram and more
Effortless Lead Collection
Capture and save customers’ numbers for future use automatically when they message you via a WhatsApp link
MasterChat.io: The Ultimate WhatsApp Business Solution for Sales & Support
Frequently Asked Questions
What happens after my customers click on a WhatsApp link or wa.me link?
When clicked, a WhatsApp link opens a chat window in the app or on WhatsApp web where customers can chat directly with your business.
How much does it cost to generate a WhatsApp link?
It costs nothing to create WhatsApp chat links. MasterChat.io’s WhatsApp Link creator is free to use!
How can I track where leads come from when they click on a WhatsApp link?
WhatsApp link doesn’t support UTM tracking. To track where WhatsApp leads are generated through WhatsApp link, create a unique reference for each source. Then, add them to the pre-filled message of the WhatsApp link. Please note, the tracking method will only work if the customers use the existing custom pre-filled message.
Does a WhatsApp link work in my country?
WhatsApp link works in any country where WhatsApp is available. Being one of the most popular messaging apps, WhatsApp is available in the majority of countries. This includes countries in Europe, Asia, America, Africa, and Oceania.
Can I embed a WhatsApp link in an image?
Definitely! Just like any other link, WhatsApp links can be embedded in images or GIFs. Apart from that, you can also embed a WhatsApp link in a custom banner or widget on your website.
I’m a current respond.io user, can I also generate a WhatsApp link from the platform?
Yes! If you are a MasterChat.io user, you can generate a WhatsApp link or WhatsApp QR code with the Code Generator on the platform. Simply navigate to Workplace Settings > Channels > WhatsApp > Code Generator.
Why do I need a WhatsApp QR code?
Yes! If you are a MasterChat.io user, you can generate a WhatsApp link or WhatsApp QR code with the Code Generator on the platform. Simply navigate to Workplace Settings > Channels > WhatsApp > Code Generator.
How to add a WhatsApp link to Instagram?
There are several ways to add a WhatsApp click to chat link to Instagram:
- Add a WhatsApp action button to the Instagram profile
- Add a WhatsApp link to the Instagram bio
- Add a WhatsApp link to an Instagram Stories highlight
How to add a WhatsApp link to Google My Business?
Setting up a WhatsApp link in Google My Business is simple. First, go to your Google My Business Home page and select Appointments. Then, insert your WhatsApp link. Learn more here.
How can I manage leads generated from a WhatsApp link?
To manage WhatsApp leads effectively, you’ll need a WhatsApp CRM that supports advanced automation. With MasterChat.io’s chat automation, you can qualify leads faster and route them to the right team and assign them to a relevant agent.
Is WhatsApp link available for WhatsApp Business App users?
Yes. WhatsApp links are available for both WhatsApp Business App and WhatsApp Business Platform users, meaning that small and large businesses can benefit from it.
Can I generate a WhatsApp link using WhatsApp Business App?
If you are a small business using WhatsApp Business App, you can generate a WhatsApp click to chat link directly from the app. To use the built-in link generator in WhatsApp Business App, follow the following steps:
- Tap on the triple dot on the top right.
- Select Business Tools.
- Choose Short Link.
- Tap on the green round icon to copy the link.
Apart from WhatsApp links, is there another way to get customers to message me over WhatsApp?
In addition to WhatsApp links, you can encourage customers to initiate a WhatsApp chat by adding a WhatsApp widget to your website or running a Click to WhatsApp ad.
Instead of getting customers to start a WhatsApp conversation with me via WhatsApp link, can I send the first message proactively?
Yes! You may start a WhatsApp chat with your customers with a Template Message — a type of pre-approved message with customizable placeholders, media headers, and Quick Reply and call-to-action buttons.
Can I generate click to chat links for messaging apps other than WhatsApp?
Yes! MasterChat.io users are able to generate click to chat links for an array of channels. This includes Facebook Messenger links,Viber links, Telegram links, and more.