Ecommerce

Header MasterChat

Close More with Chat Commerce

Whether you are B2B, B2C or C2C, you need to ABC — always be closing. Add instant messaging to your sales strategy and turn conversations into conversions. Best of all, you can market, sell and support at scale from any channel on a single platform.

Sing Up

Nurture engagement across the customer lifecycle

Promote on every channel

Are your marketing campaigns or promotions failing to hit their targets? Get higher visibility and engagement with instant messaging. Convert casual shoppers into loyal customers with the right message at the right time in the right inbox.

Capture, generate and nurture leads throughout the marketing funnel
Automate multichannel drip campaigns triggered by customer actions
Broadcast special offers or promotions instantly or schedule them in advance
Hit high open and click-through rates when you use the right channels
Segment customers by past purchases or buyer behavior for retargeting

Turn conversations to conversions

No response, no sale. In the hypercompetitive world of e-commerce, customers don’t wait. Engage them instantly on their favorite messaging apps to close deals while you have their attention or foster long-term relationships for higher CLTV. Then, use data, automation and analytics to shorten and speed up your sales cycle.

Drive sales inquiries with strategic click-to-chat ads and links
Integrate your existing ERP or sales CRMs to retrieve data or generate deals mid-conversation
Automate your sales pipeline, from sales qualification to abandoned cart recovery
Create VIP routes such as dedicated service for high-value clients
Send 1:1 transactional or bulk notifications for everything from shipment updates to restock alerts

Support that sells

Build brand loyalty with consistent, high-quality support throughout the customer journey. Offer conversational or ticketed support on the channels customers use most and add chat automation for faster responses and resolutions.

Offer 24/7 support with self-service like automated FAQs, access to a human agent or a mix of both
Create a single customer story, no matter which channel customers message from
Integrate your support CRM to create tickets during conversations
Have total visibility over chats and measure agent performance with data and analytics
Automate processes like support escalation and NPS or CSAT surveys