Hospitality

Header MasterChat

Deliver 5-Star Guest Experiences

Get your marketing, sales and support teams into the pockets of guests. Use instant messaging to handle everything from MICE and event venue inquiries to special requests from luxury travelers.

Sing Up

A full suite of services

Engage on every channel

Instead of marketing your hotel over email, get campaigns into the inboxes customers most frequently check. Chat privately or personalize conversations at scale on popular messaging channels.

Push leads into your marketing funnel with QR codes and click-to-chat ads, links or widgets

Build comprehensive guest profiles to identify interests for retargeting

Automate omnichannel drip campaigns that re-engage former guests or warm leads

Broadcast seasonal offers, events, packages or special promotions to segmented customers

Upsell room upgrades, extended stays, spa treatments and F&B deals with personalized campaigns

Turn conversations into reservations

Whether customers want to book the best suite in the building, an intimate wedding venue or a huge hall for corporate functions, be ready to close that deal.

Integrate software or third-party systems to confirm reservations, generate quotations or manage events

Automate your sales cycle and messages to avoid guests dropping off in the booking journey

Prioritize high lifetime value guests by assigning them a dedicated salesperson

Create different chat routes for corporate or event inquiries

Send files such as BEOs, price lists, menus, images or videos across messaging channels

Launch a Virtual Concierge

Stay in touch with guests from pre-arrival to post-departure, or throughout their event planning. Let them check in easily with any concerns or build up to a warm reception before they arrive.

Automate messages like recommendations or FAQ responses for 24/7 self-service
Route guests by location, language or loyalty program tier when the customer team is on shift
Enable direct access to special services like the butler team, concierge or in-room dining
Escalate complex issues or extraordinary requests with a single click
Send CSAT surveys for insights into guest expectations and experiences