Education

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Major in student engagement

Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to and support students and stakeholders.

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Reach prospects easily

Design recruitment strategies around instant messaging, from using digital prospectuses as lead magnets or a trigger for drip campaigns to driving conversations via click-to-chat links and ads.

Segment prospects by skills, interests or academic fields for omnichannel marketing campaigns
Integrate your ERPs, CRMs or recruitment software to facilitate data exchange
Automate processes from event registration to enrolment
Collaborate with off-campus or international partners to de-silo recruitment
Audit conversations to standardize brand voice and messaging

Streamline communication with stakeholders

Whether you’re interested in alumni engagement, establishing contact with parents or retargeting students for courses, organize your communication into a single inbox, automation and analytics stack.

Study contacts' interests and segment them for personalized communication
Broadcast event notifications, reminders or urgent alerts to targeted recipients
Reach stakeholders worldwide on the most popular channels in their region
Automate routine tasks and data transfer with integrated third-party systems
Teach agents on the spot with internal comments during live chats

Centralize your help desk

Got a library of resources on admission processes, academic support, student services, financial aid and more? Gather access to these on one platform so students can always get the help they need.

Offer 24/7 support with automated FAQs, access to a support team or a mix of both
Integrate your student management system for easy data referencing or updates
Build detailed contact profiles for personalized 1:1 assistance
Automate student satisfaction surveys to identify areas of improvement
Grade agents by the quality of their support and response and resolution times