Pay only for the contacts you talk to
Enjoy a free 7-day trial
🔸 No credit card needed.
Compare Plans
Yearly
Starter
$79/month
billed yearly
Additional users: $12/month
Growth
$159/month
billed yearly
Additional users: $20/month
Advanced
$279/month
billed yearly
Additional users: $24/month
Enterprise
Custom
contact us
Volume discounts available
📊 Usage & Limits
Users Included
5 users
10 users
10 users
Unlimited
Monthly Active Contacts
Unlimited
1,000
1,000
Custom
Storage
5 GB
24 GB
100 GB
Unlimited
💬 Inbox & Communication
Team & Custom Inboxes
Mobile App
AI Prompts & AI Assist
AI Summary
📢 Broadcasts
Broadcast
Broadcast Analytics
✨ Workflows & Automation
Workflow
AI Agent
💻 Integrations
Hubspot
Currently in beta
Currently in beta
Currently in beta
Currently in beta
Salesforce
Currently in beta
Currently in beta
Currently in beta
Currently in beta
Meta & TikTok Ads
Meta Product Catalog
Growth Widgets
Developer API
Zapier & Make
Webhook Events
HTTP Requests Step
☎️ Support
24-Hour Chat Support
Onboarding Program
Add-on
Add-on
Add-on
Add-on
📈 Reports
Real Time Dashboard
Basic Reports
Advanced Reports
🔒 Security
Data Export
Two-Factor Authentication (2FA)
Mask Phone Number & Email Address
Single Sign-on (SSO)
🏢 Workspaces & Users
Multiple Workspaces
📞 Voice
WhatsApp Business Calling API
Currently in beta(User-initiated calls free. Learn more)
Voice Calling (VoIP)
Currently in beta
Messenger Calls
Coming soon
Inbox
Team Inboxes
Custom Inboxes
Block Contact
Assign & Snooze Conversations
Dynamic Variables
Subjects (Shared Responses)
Conversation Filters
Conversation Comments
Closing Notes
File Manager
Workflow Shortcuts
Voice Message Recorder
Mobile App
Round Robin Assignment
Load Balancing Assignment
Respond AI in Inbox
AI Assist
AI Prompts: Tone
AI Prompts: Translate
AI Prompts: Spelling
AI Summary
Custom AI Prompts
Contacts
Contact Merging
Contact Activities
Contact Tags
Custom Contact Fields
Custom Contact Segment
Contact Import
📢 Broadcasts
Instant Broadcast
Broadcast Pacing
Broadcast Scheduling
Broadcast to Last Interacted Channel
Broadcast Calendar
Broadcast Labels
Broadcast Preview
Broadcast Testing
Broadcast Segmentation & Estimation
Broadcast Analytics Overview
✨ Workflows & Automation
Workflow Builder
Workflow Templates
Workflow Branching
Conditional Triggers
Workflows: Assignment
Workflows: Business Hours
Workflows: Appointment Scheduling
Workflows: Contact Routing
Workflows: CSAT
Respond AI in Workflows
AI Agent: Answer FAQ
AI Agent Builder
AI Agent: Collect Contact Information
💻 Integrations
Hubspot
Currently in beta
Currently in beta
Currently in beta
Currently in beta
Salesforce
Currently in beta
Currently in beta
Currently in beta
Currently in beta
Meta Click-to-Chat Ads
TikTok Messaging Ads
Meta Product Catalog
Growth Widgets
Developer API
Zapier
Make
Webhook Events
Integrations in Workflows
Meta Click-to-Chat Ads Trigger
TikTok Messaging Ads Trigger
Add to Google Sheets Step
HTTP Requests Step
Incoming Webhook Trigger
☎️ Support
24/5 Chat Support
On-platform Onboarding
Onboarding Program
Add-on
Add-on
Add-on
Add-on
📈 Reports
Real Time Dashboard
Conversation Analytics
Messages Reports
Contacts Reports
Sales Leaderboard
User Performance Report
Team Performance Report
Report Filters
Agent Responses Metrics
Resolutions Reports
Assignment Reports
Broadcast Analytics
🔒 Security
Data Export
Two-Factor Authentication (2FA)
Incoming Files Virus/Malware Scanner
Mask Phone number & Email address
Single Sign-On (SSO)
🏢 Workspaces & Users
Advanced User Access Levels
User Management
Team Management
Workspace Time Zone
Multiple Workspaces
Custom
📞 Voice
WhatsApp Business Calling API
Currently in beta (User-initiated calls free. Learn more)
Voice Calling (VoIP)
Currently in beta
Currently in beta
Currently in beta
Currently in beta
Messenger Calls
Coming soon
Coming soon
Coming soon
Coming soon
💬 Channels
WhatsApp Business Platform (API)
Unlimited free incoming messages. From $0.0002 per outgoing message, varies by country and type. Calculate your fees
Facebook Messenger (META)
Instagram
TikTok
Telegram Bot
Viber Bot
LINE Official Account
WeChat Official Account
WhatsApp Cloud API
Vonage SMS
From $0.0706 per message sent, varies by country.
Twilio SMS
From $0.0079 per message sent, varies by country.
MessageBird SMS
From $0.043 per message sent, varies by country.
Google Workspace
Gmail
Yahoo
Outlook
Website Chat Widget
Custom Channel
Reviews
Our customers find real value in respond.io.
Hear it straight from them!
Respond.io ranks higher than most leading brands in customer satisfaction
★★★★★
(4.8) Based on 250+ G2 reviews
Frequently Asked Questions
Everything you need to know about the product and billing.
WhatsApp fees are not included in any respond.io subscription. Meta charges these fees based on your usage.
You can top up your WhatsApp credit on our platform for WhatsApp calls or messages.
Check out our WhatsApp Business API Pricing Calculator for an estimate of how much your messages can cost or contact us for the latest WhatsApp call rates.
You can top up your WhatsApp credit on our platform for WhatsApp calls or messages.
Check out our WhatsApp Business API Pricing Calculator for an estimate of how much your messages can cost or contact us for the latest WhatsApp call rates.
A Monthly Active contact is someone you have talked to over calls or chat during the billing month. If a contact messages or calls your business or you initiate a conversation with them, they count as a Monthly Active Contact for that month.
We believe our pricing should reflect the value we deliver to you. Chats with contacts are opportunities to increase revenue and Monthly Active Contact pricing ensures you only pay for the contacts you talk to.
We believe our pricing should reflect the value we deliver to you. Chats with contacts are opportunities to increase revenue and Monthly Active Contact pricing ensures you only pay for the contacts you talk to.
If you exceed your Monthly Active Contact limit, your operations will not be interrupted. Instead, you will be billed on demand for any additional contacts in increments of 100 Monthly Active Contacts. You will be charged $12 per 100 MACs on Growth and $15 per 100 MACs on Advanced. This charge will be applied at the end of your billing cycle.Please note on-demand Monthly Active Contacts are intended for temporary, seasonal usage spikes. If you require a permanent increase, upgrading your plan is more cost-effective.
Our 7-day free trial provides immediate access to all features of the Growth plan for 5 users and 1,000 Monthly Active Contacts, except for broadcasts. Please note that certain features, such as topping up your WhatsApp Business Account, require a subscription. If you need more time to explore respond.io, please contact our support team to discuss extending your trial.
We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods, such as bank transfer for high volume customers. Talk to sales to learn more.
Yes, you can cancel or upgrade your subscription at any time. To cancel, go to the Billing section of the Platform, and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle. To upgrade, go to the billing section of the Platform, select a plan and click Subscribe or you can talk to sales.
Yes, we provide volume discounts for customers on our Growth and Advanced Plans with high Monthly Active Contact volumes or User counts. Feel free to get in touch with sales to explore a customized package that fits your needs.
Embark on a 28-day guided journey with our Onboarding Specialists. Designed for B2C companies aiming to enhance revenue from inbound leads over WhatsApp and other instant messaging channels, our program ensures a seamless migration to respond.io with tailored support every step of the way. Subject to availability.
Respond.io prioritizes your data security through a combination of encryption, access controls and security audits. Our ISO 27001 certification further highlights our commitment to maintaining top-tier information security standards. For more insights into our security measures, visit our security page.